Can I reschedule my flight with Lufthansa?
Having been in the aviation industry for over 100 years, Lufthansa understands the needs and requirements of its passengers. Their post-booking service makes it more desirable for the customers. Purchase a Lufthansa ticket and modify it whenever it is required. The airline will charge a nominal fee to the passengers to update the date of their existing flight ticket. However, certain conditions are attached to it; thus, passengers must go through these policies before applying for a flight reschedule.
What is the Flight Change Policy of Lufthansa Airlines?
- The passengers have a risk-free window of 24 hours from the time of booking to make any change in their flight ticket for free. Within this timeframe, passengers can change the date of their existing flight ticket without incurring the change fee.
- The price of the new booking can be higher than the original booking. In this case, the passenger will have to meet the difference in fare between the two flights.
- If the new booking is lower than the original, the remaining amount will be transferred to the passenger's travel account for future use.
- When the airline cancels the flight, they will automatically reschedule your flight to the next available flight.
- The passenger must request a flight change before completing the check-in. Once the check-in procedure is complete, no changes to the scheduled flight date are possible.
- Passengers who booked their tickets through a third party will have to communicate with their agent to change their date.
- When there is a medical emergency, the passengers are allowed to reschedule their flight to another date. The airline will not charge the change fee for such passengers.
- Fare difference is unavoidable under any circumstance.
- The airline does not guarantee the flight change as it heavily depends on the availability of the seats on the requested date.
- If the airline does not have a seat, they will refund the charges you paid.
Can I make a Flight Change after the Check-in?
Once a passenger has completed the airport check-in procedure, they are not able to request a change in the date of their flight ticket. However, passengers who have completed online check-in still have the option to Lufthansa airlines Change Flight date as long as there is time remaining before the flight. Regardless of the check-in method, the airline does not accept any date change requests after the check-in process has been completed. Therefore, passengers must first undo the check-in process and then apply for a date change.
What are the different ways to apply to reschedule a flight with Lufthansa?
1. Online Method: You can change the date of your existing flight without any assistance from the airline. After booking, passengers can update the flight date at any time before the flight departs. For this, follow the procedure below:
- Visit the official website of Lufthansa Airlines.
- Log in to your Lufthansa account, enter your last name along with the booking reference code, and tap on continue.
- Go to ‘My Booking' and choose the ticket on which you want to change the date.
- Select the flight change option.
- Fill out the form with the required information in the suggested box.
- Put the new date and review the policies and charges related to it.
- Apply the change by making the required payment.
- The airline will update the flight date and send you a confirmation email with a new ticket.
The airline has canceled the previous ticket, and the passenger is no longer eligible to use it.
2. Phone Call: The passengers who seek assistance with a date change can request a date change on the phone. Remember, date change over the phone call is subject to a service fee. To reschedule the flight date over the call, follow the steps below:
Find the appropriate number as per your region to connect to the nearest call center of the airline.
- Dial the number and follow the IVR.
- Press 1 to choose the preferred language.
- Press 2 to make a booking with Lufthansa.
- Press 3 to reschedule your flight.
- After this, wait until a person from the associated department joins you on the call.
- Providing the booking details to the agent.
- Ask the agent to change the date and provide the new date.
- The agent will inform you about the charges and policies.
- If you agree to the terms, the agent will apply for a date change.
- Soon, you will receive a confirmation email with a new ticket.
3. At the Airport: Passengers looking for a last-minute change in their flight date can visit the airline's helpdesk. Communicate with the agent and ask them to change the date. The agent will inform you about the charges and policies and cancel your previous ticket. After this, the agent will give you a new ticket. However, remember to make the flight change request before completing the check-in procedure. The airline will not accept the flight change request after the check-in.
What is the Lufthansa Airlines cancelation policy?
Sometimes, canceling a ticket to rebook a new flight is a better option than applying for a reschedule. This way you will not have to pay the flight change fee. However, in order to make the right decision, you must go through the Lufthansa cancellation policy as the airline will deduct the flight cancelation charges. To learn the cancelation policy of Lufthansa Airlines, review the points below:
- The next 24 hours from the hour of booking are a risk-free window during which passengers have the right to cancel the ticket without incurring cancellation charges or fees.
- To enjoy the benefit of 24 hour rule, there must be seven or more days left in departure when canceling the flight.
- If the flight is delayed by more than three hours, passengers have the option to cancel their flight and rebook a new one for free.
- Ticket must be canceled at least three hours before the flight departure.
- When the airline has to cancel the ticket due to a technical error or overbooking, it is liable to repay the full price of the ticket to the passenger.
- The passenger who is unable to continue their travel due to a medical reason has the option to cancel the ticket for free. However, the passenger must attach their medical reports when canceling the ticket.
What is the refund policy of Lufthansa Airlines?
Once the passenger has canceled the ticket, they might be waiting for the refund. Lufthansa does not ask the passengers to apply for a refund separately. They will initiate the refund after deducting the standard charges from the ticket. Therefore, to know the deduction, it is advised to read the Lufthansa Airlines refund policy before applying for a refund. The refund policy of Lufthansa Airlines has been discussed below in detail:
- Refundable Ticket: The passengers have the option to buy a refundable ticket when booking to protect themselves against flight cancelation. These tickets are pricier than regular ones but come with maximum benefits. Passengers with a refundable ticket can get a full refund for flight cancellations.
- Non-Refundable Ticket: These ticket types offer a more affordable travel option. However, they do not provide any refund if you cancel the flight, and the airline may keep the entire ticket price, refunding only the government charges and taxes. In some cases, the refund may be issued as a travel voucher for future use.
- Ticket Status: When canceling the flight, the ticket must be completely unused. A refund will be initiated only for the unused portion of the ticket.
- No-show Policy: As per the policy, the passenger must reach the airport to board the flight, if they have not canceled the ticket in advance. Passengers who fail to board the flight will not remain eligible for a refund and the airline will forfeit the full price of the ticket.
- Medical Emergencies: In the event of a medical emergency, the airline allows the passenger to cancel the ticket and apply for a full refund.
Refund Processing Time
Wait time for the refund depends on the mode of transaction when purchasing the flight ticket. To know more read below:
- Payment via Cards: The passengers who have made the payment using a card will receive the refund within 7 to 10 business days.
- Cash or Cheque: Passengers who made the final payment using any mode other than cards will have to wait 20 to 25 working days for a refund.
How do I cancel and apply for a refund with Lufthansa?
The passengers will have to cancel their flight ticket before the flight departs. To cancel your booked flight ticket, follow the steps below:
- Visit the official website of Lufthansa Airlines.
- Enter the passenger's last name and the PNR number to access your booking.
- Choose the ticket you want to cancel.
- Select the flight cancelation option.
- Proceed with the on-screen instructions and cancel your ticket.
- Get a confirmation email with a link attached to it.
- Tap on the link to open a refund form.
- Fill out the form with the required information and submit it.
The airline will soon initiate the refund amount to the original source of payment after deducting the charges (if applicable).
Conclusion
Lufthansa is a well-known airline from Germany. When you book a ticket with Lufthansa, you can take advantage of their post-booking service, which allows you to change or cancel your ticket at any time before the flight departure. Understanding the flight change, cancellation, and refund policy can help passengers make the right decision about whether to cancel or change their flight. The information above covers the key points regarding flight changes and cancellations.
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