Cathay Pacific Refund policy
Book your flight to over 200 destinations with Cathay Pacific. Enjoy the exceptional post-booking services where you can cancel your flight ticket and get a refund. The passengers may get a partial or a full refund, depending on various factors. The airline does offer full refunds to its passengers, but only in some cases. To find out if you are eligible for a full refund or if there are charges for canceling your flight, review Cathay Pacific's policies.
When does Cathay Pacific offer a full refund?
Cathay Pacific provides maximum flexibility to its passengers when canceling flights. To protect the interests of the passengers, the airline allows the passengers to cancel their flight tickets in certain conditions. Here are when you are eligible for a full refund:
- 24-hour Rule: Passengers who have booked their flight ticket with Cathay Pacific and need to cancel it are advised to act promptly. They will not be charged a cancelation fee if they cancel their flight ticket within 24 hours of the booking, regardless of the ticket type. This policy aims to provide peace of mind to passengers who are experiencing sudden changes shortly after the booking.
- Refundable Tickets: Travelers can buy refundable tickets to protect themselves against flight cancellations. According to the Cathay Pacific refund policy, these tickets offer the most protection against flight cancellations, although they are more expensive than regular ones. If a passenger chooses to cancel their ticket at any point, they will be eligible for a refund.
- Medical Emergencies: In case of a medical emergency, passengers can cancel their tickets and be eligible for a full refund. However, they must submit their medical reports to the airline in order to get a full refund.
- Bereavement: The airline will provide a refund for the ticket if a passenger passes away before the departure. Moreover, if a close relative of the passenger dies, they can also request a refund by submitting the death certificate before the plane takes off.
- When Airlines cancel or delay: If the flight is delayed by more than three hours from the scheduled time, the passenger can arrange another flight for themselves, canceling the first flight for a full refund. Additionally, if the airline cancels the flight for any reason, the airline will reimburse the full price of the ticket.
When does Cathay Pacific give a partial refund?
Cathay Pacific has specific refund policies, and passengers have certain responsibilities. In some cases, the airline may charge a cancellation fee and refund only a portion of the ticket price. Here are the situations when flight cancellation fees apply:
- Non-Refundable Ticket: Passengers who have bought a non-refundable ticket are not eligible for a refund. The airline will forfeit the full price of the ticket, refunding only the government charges and taxes. However, in certain situations, the airline will initiate a travel voucher after deducting the charges from the ticket price.
- No-Show Policy: If the flight is not canceled, passengers must arrive at the airport to board it; otherwise, the airline will forfeit the full price of the ticket, and no refund will be issued.
- When canceled after 24 hours: The passengers have a risk-free window of 24 hours to cancel the ticket. However, passengers who cancel their flight tickets after this period will have to pay the cancellation charges.
How do I request a refund from Cathay Pacific?
If passengers cancel a flight ticket, they usually don't need to apply for a refund as the airline will refund the ticket price immediately. However, there are cases when a passenger will need to apply for a refund. Here's how to do it:
- Through the link: When a passenger cancels the flight ticket, they get a confirmation email with a link attached. The passengers can tap on the link to get a refund form. Fill out the form and submit it.
- Official Website: Passengers can apply for a refund through Cathay Pacific's official website. Access your canceled flight, tap on the refund option, and follow the on-screen instructions to apply for a refund.
- Airport Counter: Passengers who are looking to cancel and get a refund at the last minute can directly go to the airline's counter to cancel their flight and apply for a refund. Share the booking details with the agent and they will apply for a refund on your behalf.
Refund Processing Time:
Once a passenger cancels a flight, Cathay Pacific immediately initiates a refund to the original source of payment. The time it takes for the refund to process may vary depending on the payment method. If you paid by card, the refund may appear in your account within 7 to 10 days. However, if you used a different payment method, it may take 20 to 25 business days for the refund to reflect in your account.
Conclusion
Cathay Pacific allows passengers to cancel their flight tickets and receive a full refund under certain conditions. The information above provides comprehensive details about the refund process. If you have any further questions, feel free to contact the airline's agent for more information.
