Does Etihad Provide Refund?

Yes, the passengers are eligible to receive a refund on a canceled flight. The refund is subject to a deduction that depends on the fare type, when the cancelation has been requested, or specific circumstances. The airline will impose the cancelation charge and refund the remaining amount to the passenger's account.

What is the Cancelation Policy of Etihad Airways?

On flight cancelation, the refund will be initiated to the passenger's account after the standard deduction from the ticket price. Under some circumstances, the Etihad Airways cancellation policy does not impose the charges. To know more, read below:

24-Hour Cancelation Policy

Passengers who cancel their booking within 24 hours will incur no cancellation fees. This policy is valid for both refundable and non-refundable tickets. However, the cancellation must be requested at least seven days before the flight's departure.

No-Show Policy

It is the sole responsibility of the passenger to reach the airport to board the flight or cancel it before departure. Any passenger who fails to board the flight and the cancelation has not been requested in advance will not remain eligible for a refund.

Ticket Type

Refundable Ticket: Passengers with refundable tickets experience the highest level of flexibility regarding flight cancellations. They have the option to cancel their bookings at any point after purchase and before departure. The airline will process a full refund to the passenger's account.

Non-Refundable Ticket: In most cases, the airline only initiates the government taxes and charges as refunds. However, there are conditions under which the airline may refund the ticket price after applying the standard charges.

Exceptions

When the flight is delayed by three or more hours from the scheduled departure time, the passenger has the right to cancel their booking and receive a full refund.
If the flight has been canceled by the airline for some reason, they are liable to repay the ticket price to the passenger.
If the passenger is unable to continue its journey for a medical reason. He/she can submit the medical reports to the airline and get a full refund.
If the passenger dies before the journey commences. The legal representative can apply for a full refund from the airline.

General Policies

The cancelation request to Etihad Airlines must be made up to 4 hours before the flight departure.
The refund will be initiated only for the unused portion of the ticket. The portion of the flight ticket used is not eligible for a refund.
The passenger can cancel their booking through the official website or contact the representative of the airline.
If the passenger has booked their flight ticket through a travel booking website, they must consult their travel partner to request the cancelation.

Refund Processing Time

The refund processing time differs based on the mode of transaction the passenger has used to make the payment. Here is a detailed analysis:

Card Payment: The passengers who used the credit or debit card to make the payment may have to wait 7 to 10 business for the refund.

Offline Payment: Any passenger who has used cash or cheque to make the payment for the ticket will receive the refund within 20 to 25 business days.

How do I cancel and apply for a refund?

The passenger who wishes to discontinue their booking with Etihad Airlines must cancel their booking up to 4 hours before the departure. After cancelation, they will have to apply for a refund. Follow the steps below to apply for a refund:

Visit the official website of Etihad Airlines.
Locate the ‘Manage My Booking' option.
Enter the last name of the passenger along with the booking reference code.
Tap on the ‘Continue' and access the booking page.
Select the ticket you want to cancel.
Choose the flight cancelation option and proceed with the on-screen instructions to cancel your booking.

After you have submitted the cancelation request, the airline will cancel your booking immediately and send you the confirmation email with a link attached. Tap on the link to open the refund form and follow the steps below:

Fill out the form with the required details.
Explain the reason for canceling the ticket.
Attach the related documents and submit the form.

After the request is submitted, the airline will proceed with the formalities and apply the standard charges. The remaining amount will be refunded to the source of payment.

The passengers facing difficulty with cancelation and refund can communicate with the airline's agent. They will cancel and apply for a refund on your behalf. However, the services on the phone call are subject to a service fee.

How much does Etihad change to cancel the booking?

The airline hasn't detailed the specific fees. Cancellation charges vary based on factors like fare types, route, and destination. Passengers can contact the airline's agent to find out the exact charges. Cancelation made within 96 hours before departure is liable to a cancelation fee.

Conclusion

Passengers with a booking on Etihad Airlines have the option to cancel their reservation and receive a refund. However, cancellations incur a fee, which the airline determines based on the fare type, and the remaining balance will be refunded. For more information, please consult an airline agent.

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