Lufthansa Airlines Cancellation Policy

Passengers sometimes make mistakes when booking flights, knowingly or unknowingly, often in a hurry. This can lead to cancellations later on. It's essential to understand that such mistakes might incur penalties. However, there are various other reasons one might need to change their booking. Reviewing the airline's cancellation policy and guidelines is crucial to avoid cancellation fees. You must know how much it would cost if it is being charged.

How can you cancel an air booking with Lufthansa Airlines?

The traveler can cancel the air booking with Lufthansa using any available method, including online, phone, or third-party agency booking. The most common way to revoke the booking is online.

Online Cancellation

Follow the steps carefully to revoke the air booking which are as follows:

Go to the airline's official page.
Sign in to the page and tap on the My Bookings section.
Enter the booking reference and surname to retrieve the booking.
Choose the booking you want to cancel.
Tap to cancel the booking.
Next, follow the prompts.

You will receive an email with the relevant details when canceling your booking. This email confirms the cancellation and provides details. A traveler can successfully revoke the flight booking by following the steps above.

Contact Customer Service Representative

A passenger might need more time to cancel the booking online or be unfamiliar with the cancellation process. In such events, you must call Lufthansa Airlines customer service, who will let you know the eligibility status and cancel the flight to the destination on your behalf. Besides these, you can also get valuable suggestions from the representative regarding refund processing.

Third-party agency

A passenger can cancel a booking only after booking the flight with a third-party agency or OTA. They should contact the third-party flight service provider instead of the airline directly. You can call the airline's customer service representative if the third-party agency is unresponsive or not responding.

What are the Cancellation guidelines that a passenger should consider?

According to the cancellation guidelines, passengers are entitled to a 100% complete refund when they revoke the air booking within 24 hours of air ticket purchase. Besides these, a passenger must go according to the policies of the airlines, which are as follows:

If you purchased the air ticket from a website or a travel agency, you can cancel it online.
When Lufthansa reverses the air booking, and you want a refund, submit the online refund request for the refund to be processed.
Travelers can get a refund from a refundable booking. The non-refundable air ticket after the risk-free period, i.e., the 24-hour rule, on cancellation will be forfeited. Only government taxes will be reimbursed.
If the flight is canceled due to the death of a close family member, passengers can seek a full refund. They need to present the document as a proof.
If the flight is delayed by 3 hours or more, the passenger is eligible for an entire refund.
The standard charges will be applied depending on the fare type after the 24-hour rule of cancellation (risk-free period) as per the provision of the airlines.
The cancellations can be made after visiting the airport counter or the ticket office. Be sure to have your booking reference details and a government-issued photo ID for verification purposes, as these are necessary to retrieve your booking information.
If you have used part of your flight itinerary, the unused portion of the ticket and any taxes and fees will be refunded.
As per Lufthansa's policy, eligible air tickets purchased through a credit card will be reimbursed within seven days and 20 days if purchased through cash or check.

These are some of the key highlights a passenger must stay informed about. If they have any doubts or queries regarding the policy and guidelines, they can consider calling Lufthansa Airlines customer service. The airline's representative will clarify all of their doubts in detail. So, don't hesitate to contact them.

How do I know my booking status?

An airline provides passengers with options so that they know about the booking status. A traveler can visit the airline's official page to know the flight status. Head to the My Booking section of the page, and then input the booking reference code and last name of the traveler. Thus, a passenger can retrieve the reservation details. It is quite easy for the passenger to find the booking status. Besides these, you can contact the Customer Service Representative to learn the booking details.

Conclusion

Passengers must be aware of the reversal policy and rules. Unfamiliarity with the guidelines might result in cancellation fees. It is important to stay updated, or you can contact Lufthansa Airlines customer service for an instant solution. The airline's representative will provide comprehensive assistance for your concern and can revoke the booking.

Recent Blogs