cancellation policy of Lufthansa
Have you booked your flight with Lufthansa and are now looking to cancel it? If yes, then you might be concerned about the charges. It is in the best interest of the passengers to learn the policies and charges before canceling the ticket. In most cases, the airline deducts the charges and refunds the remaining amount to the passenger's account. Continue to read and learn about Lufthansa's refund and cancelation policy.
Cancelation Policy of Lufthansa Airlines
Before you cancel your flight, go through the airline's cancelation policy. The policies are described below:
- 24-hour rule: As per Lufthansa's cancelation policy, no passenger will be charged a fee or penalty if they manage to cancel their flight within 24 hours of their booking. However, at the time of canceling the flight, there must be at least seven or more days left in flight departure.
- Medical Reason: The passenger is medically unfit and cannot continue their travel. They are allowed to cancel it for free. However, such passengers will have to present their medical reports to the airline. Lufthansa will not impose any fee on such passengers.
- Death: In case of death of a passenger or an immediate member of the family, the passenger has the right to cancel the ticket, and the airline cannot charge them under these circumstances. However, they must attach the death certificate while canceling the ticket.
- When the airline cancels the flight: Sometimes, Lufthansa may have to cancel the flight for some reason, such as overbooking or technical error. In these cases, passengers can reschedule their flight to another date at no extra cost or cancel it to book another. The airline will deduct the cancelation charges while processing the refund.
- When booked through a third party: If you have made your reservation through a third party, you will have to contact the agent to request flight cancellation and address any related queries.
Refund Policy of Lufthansa Airlines
Once you have canceled the flight, you might be concerned about the refund. You are advised to review the Lufthansa refund policy as well. It will help to understand the eligibility for the refund and more. Here is the refund policy of Lufthansa Airlines is discussed:
1. Refund Eligibility:
As mentioned earlier, refund eligibility is primarily determined by the fare type.
- Refundable Fares: If you have purchased a refundable fare, you can cancel your booking and request a full refund minus any applicable service fees.
- Non-Refundable Fares: Refunds are generally not provided for non-refundable fares unless the cancellation is due to special circumstances, as previously mentioned. However, in some cases, Lufthansa may offer the option to use the ticket value toward a future flight.
2. General Policies of Lufthansa Refund:
- The ticket must be completely unused when you apply for a refund. However, a partially used ticket may be eligible when the airline cancels the flight. Contact the agent for more information.
- The passenger who has booked their flight from a third party will have to reach the agent for any query related to a refund.
- The refund will be processed to the original source of payment.
- The passenger who fails to reach the airport to board the flight without canceling the ticket will not remain eligible to apply for a refund.
How do I cancel my Lufthansa flight and apply for a refund?
The passenger will have to make a request to the airline regarding canceling their flight. If they do not do so, the airline will forfeit the full price of the ticket. Go by the procedure below to cancel and then apply for a refund:
- Visit the official website of Lufthansa Airlines.
- Click on ‘Manage my Booking.
- Enter the passenger's itineraries and get flight details.
- Move to the menu tab and tap on the ‘ Cancel my Flight' option.
- Get an online form.
- Fill out the form and explain your reason for canceling the ticket.
- Get a confirmation email with a link.
- Tap on the link and reach the page to apply for a refund.
Now relax and wait; the airline will process the refund, and it will be reflected in your account within 7 to 10 business days.
Conclusion
Lufthansa's refund and cancellation policy provides passengers with flexibility in taking control of their travel plans. Passengers can cancel their flight at any time after booking and receive a refund, although charges will be deducted from the ticket. However, there are some cases where no penalty will be imposed for flight cancellations. Take a moment to review Lufthansa's refund and cancellation policy based on the information provided above.
