Flying with Virgin Atlantic is a totally different experience with Mile-High Teas, Love Hearts, fun, and modern technology and amenities. Their aim is not just to provide you with the best possible facilities but also to reduce carbon emissions and contribute to nature. Flight 100 of Virgin Atlantic reduced 95 tons of CO2 and showcased the benefits of sustainable aviation fuel for the environment.
Virgin commenced its operation in 1984, and since then, it has been a leading player in the aviation industry. They focus on bringing new ideas and innovation to enhance the travel experience of their valuable customers. Virgin works on the idea that traveling is more than just covering two destinations. Their dedication to exceptional service, cutting-edge amenities, and a signature touch of Virgin flair ensures that every journey is unforgettable.
Travel now and earn points for your next travel. Buy the special program Flying Club member of Virgin Atlantic, and collect points in your travel purse. Additionally, there are more ways to earn points, such as going for weekly grocery shopping, making accommodations, and more.
Once you have enough points in your account, redeem them to book a flight. Just paste the code, and you will get a discount worth the points you have earned. You can also pay in cash or points.
Buy tickets, earn points, and spend it. Repeat. Simple!
Make your journey smooth and steady by informing yourself in advance regarding going through the security, check-in, screening, and boarding the flight to ensure you are all set for your trip.
Online check-in is the smoothest way to check in. The window for online check-in opens 24 hours before the flight departure and closes just 70 minutes before takeoff.
In addition, when you check in online, you can:
Obtain a better seat. Examine and swap seats. Your boarding pass can be downloaded to your smartphone or printed. Include your belongings and API (Advance Passenger Information).
Navigating the airport is effortless with your boarding pass. No need to print it—a digital boarding pass will be automatically sent to you after check-in. Discover your options here.
Passengers can select how they want to get their boarding pass. Digital options include:
Passengers who prefer a paper boarding pass over an e-boarding pass can seek one at the airport's check-in counter.
When the documents (such as the passenger's visa or passport) aren’t verified, you may not get a boarding pass. However, the airline will send you a check-in confirmation email of the boarding pass. Use this at the airport to obtain your boarding pass.
Navigating the airport is a breeze with your boarding pass. No need to print it—a digital version will be automatically sent to you after check-in. Check out your options here.
Once you have checked in and dropped your bags off, you will have to get to the security check in order to reach the departures. If you need to bring gels or liquids in your hand baggage through security, you can prepare them in clear bags before leaving home or at the designated area before reaching security. You must remove your shoes, metal objects, and belts. Additionally, if you have laptops or tablets, you will have to put them into a separate tray at the security checkpoint.
Boarding
Boarding starts 60 minutes before the flight departure. If you want to know more, be sure to get to the app or airport screens for more information.
Ensure check the group number mentioned on the boarding card. Then, be seated and wait for your call. Passengers will board the flight according to the group numbers.
Clubhouses and Lounges
After clearing security, Upper-Class passengers can relax in our award-winning Clubhouse at LHR. If you're arriving, take some time to unwind in our Revivals Lounge. To learn more about our Clubhouses at LHR and other airports, visit our Clubhouse page.
Food Restrictions
Certain food items on Virgin Atlantic flights are restricted. Passengers must not bring these items on the flight:
However, passengers are allowed to bring on the flight some fresh foods from specific countries, including eggs, honey, fruit, and fish. Those of you booking within European countries have no restrictions on the food.
When you reach the UK from outside the European countries, you must choose the Customs Channel at the airport:
Green Channel: Those of you who have any restricted items, for instance, meat, should not proceed toward the Green Channel. It indicates that you do not have anything to declare. Entering this channel with restricted items could lead to fines or legal action.
Red Channel: The passengers who have brought restricted items such as meat are supposed to enter the Red Channel and discuss with the customs officer. They will destroy your item but no penalties will be imposed on you.
Unsure About Your Items? If the passenger has no idea whether the product they are carrying is restricted, they will have to go to the Red Channel and talk to the agent. If any item you are carrying is restricted, they will confiscate your food item but will not take any legal action against you or impose any charges.
Virgin Atlantic is a top-notch airline that offers quality services and has introduced modern technology and amenities to facilitate the passenger's best possible air travel experience. The airline has a wide range of policies, and for a smooth journey, passengers want to be aware of these policies. Here is an overview of Virgin Atlantic's key policies.
Virgin Atlantic aims to provide every passenger with enough space for their baggage. Therefore, the Baggage policy of the airlines allows a certain limit of bags to be brought on the flight. Go through the baggage policy and pack your bag smartly so as not to miss any of your important items during the travel. Virgin Atlantic's baggage policy includes the following:
Allowance: One cabin bag and one personal item per passenger.
Cabin Bag: Maximum dimensions of 56 x 36 x 23 cm (22 x 14 x 9 inches), including handles and wheels.
Personal Item: Must fit under the seat in front of you, such as a laptop bag, handbag, or similar.
Weight Limit: Generally, the combined weight of the cabin bag and personal item should not exceed 10 kg (22 lbs).
Allowance: Varies based on the fare class and destination.
Economy Class: Typically, one piece of checked baggage weighing up to 23 kg (50 lbs) is included.
Premium Economy and Upper Class: Usually, two pieces of checked baggage, each up to 23 kg (50 lbs), are included.
Size Limits: Each piece of checked baggage should not exceed 90 x 75 x 43 cm (35 x 29 x 17 inches).
Fees: Charges apply for additional baggage or if your baggage exceeds the weight limits. Fees vary by route and can be paid online in advance or at the airport.
Sporting Equipment and Musical Instruments: Can be transported, often subject to additional fees and specific requirements. It's recommended to notify Virgin Atlantic in advance if you're traveling with such items.
As per the rules, no passenger is allowed to bring any item on the carrier that can harm others. These items include explosives, smart bags, flammable liquids and solids, radioactive material, weapons, firearms, electro-shock weapons, poisons, and infectious substances.
Policies may change, so it's a good idea to check Virgin Atlantic's official website or contact their customer service for the most current information before your flight.
Virgin Atlantic's cancellation policy varies depending on the type of ticket purchased and the circumstances surrounding the cancellation. Here’s a general overview:
Full Refund: Refundable tickets generally allow for a full refund if canceled before the departure date. Processing times may vary.
Fees: In some cases, administrative fees might apply, but these are usually lower than for non-refundable tickets.
Cancellation: Non-refundable tickets typically do not offer a full refund if canceled. Instead, you may receive a travel credit or voucher for future use.
Fees: Cancellation fees are often applied, and the remaining value may be credited toward a new booking rather than refunded.
Fee Structure: Changes to flight dates or destinations usually incur a fee, which varies based on the ticket type and the timing of the change.
Availability: Rebooking is subject to availability, and the fare difference between the original and new flights may apply.
Travel Insurance: For cancellations due to unforeseen events or emergencies, check if you’re covered by travel insurance, as this might provide additional options for reimbursement.
Government Regulations: In cases of travel restrictions or cancellations due to government directives (e.g., COVID-19), Virgin Atlantic may offer more flexible options, including refunds or rebooking without fees.
Medical Emergencies: When the passenger is medically unfit and unable to continue their trip, the airline allows such passenger to cancel the ticket for free. However, they must present their medical reports to the airline.
Online: You can often manage cancellations and changes through Virgin Atlantic’s website or app.
Customer Service: Alternatively, contact Virgin Atlantic’s customer service for assistance with cancellations and to understand the specific terms and conditions that apply to your ticket.
For the most accurate and up-to-date information, it’s best to review the specific terms associated with your ticket or contact Virgin Atlantic directly.
Travel plans can change unexpectedly, and knowing your airline’s refund policy can provide peace of mind. Virgin Atlantic offers a structured refund policy tailored to different ticket types and circumstances, ensuring flexibility for passengers.
Travel plans can change, and you may have to cancel the flight under these conditions. Understanding Virgin Atlantic's refund policy in advance provides passengers peace of mind. The refund varies depending on the ticket type and various other factors. Here’s a detailed analysis:
Refundable Tickets: For those who purchase refundable tickets, Virgin Atlantic provides a straightforward refund process. If you need to cancel your flight before the departure date, you’re generally eligible for a full refund. However, be aware that administrative fees might apply. Refunds are usually processed within a few weeks, depending on your payment method.
Non-Refundable Tickets: If you opt for a non-refundable ticket, the policy is less flexible. Cancellations typically result in a travel credit or voucher for future use rather than a cash refund. Cancellation fees are deducted from the ticket price, and the remaining amount is credited towards a new booking. Non-refundable tickets are ideal for those who plan their travel with certainty but may not suit travelers who anticipate changes.
The general refund policy of Virgin Atlantic.
The ticket must be fully unused while applying for a refund.
The passenger booked through a third party will have to reach the agent to apply for a refund.
The refund can take 7 to 10 days to reflect back in your account.
The refund will be initiated to your original source of payment.
In case of death (of a passenger or an immediate member of the family), the airline will refund the full price of the ticket.
If the airline cancels the flight, they will repay the price of the ticket.
If you have any questions or doubts or need any special information or assistance, reach out to Virgin Atlantic's customer service. Their agent is ready to assist you 24 hours a day and seven days a week through various communication channels.
1. Phone:
2. Email:
3. Online Chat:
Website Chat: Virgin Atlantic offers an online chat feature on their website, available during business hours. This is useful for real-time assistance.
4. Airport Desk:
At the airport: If you need help while traveling, visit a Virgin Atlantic check-in or customer service desk.
6. Postal Mail:
Correspondence: For formal requests or complaints, you can send postal mail to Virgin Atlantic's head office address:
Virgin Atlantic Airways Ltd. The VHQ, Fleming Way Crawley, West Sussex RH10 9DF United Kingdom
Each channel offers a different level of immediacy and convenience, so choose the one that best suits your needs.
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